1. Acceptance of Terms

By creating an account or using RespondLine, you agree to be bound by these Terms of Service. If you do not agree, you must not use the service.

2. Description of Service

RespondLine is a cloud-based customer support platform providing AI-powered chat, ticketing, knowledge base management, and human agent tools. Features available depend on your subscription plan.

3. Account Registration

To use RespondLine, you must create an account. You agree to:

Provide accurate and complete registration information
Keep your login credentials secure and confidential
Notify us immediately of any unauthorised access to your account
Be responsible for all activity that occurs under your account

You must be at least 18 years of age to create an account.

4. Subscriptions and Payment

RespondLine offers free and paid subscription plans. By selecting a paid plan, you agree to pay the applicable fees. All fees are:

Billed in advance on a monthly or annual basis
Non-refundable except as described in our Refund Policy
Subject to change with 30 days' notice

5. Free Trial

New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial period, continued access to paid features requires a subscription.

6. Acceptable Use

You agree not to use RespondLine to:

Violate any applicable law or regulation
Transmit spam, unsolicited messages, or deceptive content
Infringe intellectual property rights of any third party
Distribute malware, viruses, or harmful code
Attempt to gain unauthorised access to our systems or other users' data
Reverse-engineer, decompile, or copy any part of the platform

7. Intellectual Property

RespondLine and its original content, features, and functionality are owned by us and protected by international copyright, trademark, and other intellectual property laws. You retain ownership of all content you upload to the platform.

8. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

To the fullest extent permitted by law, RespondLine shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

10. Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, with or without notice.

11. Changes to Terms

We may update these Terms at any time. We will notify you of significant changes. Continued use of the service after changes take effect constitutes acceptance.

12. Contact Us

Questions about these Terms? Contact us at [email protected].